customer data management

Customer Data Management – Key Ingredient of SFA Failure or Success in FMCG Industry

You implemented an SFA. It looked great in the first couple of months. But the excitement faded away. First nobody wanted to use it. Then it became pointless even if they used it. One reason is poor customer data management. Here are some of the symptoms a few months down the line.

Symptoms of Failure

1) You have no clue of the visit adherence because you are not sure of the customer geo-codes
2) Retail coverage data coming from the system is not clear because you are not sure how many
duplicate store data exist in your SFA system
3) Beat Plan adherence does not make any sense because of duplicate customer data
4) Even if you were to combine the data from a DMS part of your system, managers cannot
differentiate between active and dormant stores
5) Any thought of classifying stores and using that for route optimization or channel marketing is
useless

There is one thing common among above symptoms, you are working with ghost customer database.

 

Smart Customer Data Management with BeatRoute

One of the reasons BeatRoute delivers transformation for its customers is its focus on Smart Customer Profiling:

– Smart and Precise Geo-tagging – Once you run BeatRoute for a few beat cycles, all the stores are automatically geo-coded and their locations are locked from any further change by BeatRoute AI.
– Duplicacy Control at the Entry- Even if customer addition is allowed offline, no duplicate store data can enter the system where identify profile parameters have a direct match
– De-dupe Engine – For duplicate stores, which still find their way into the system, our proprietary algorithm ensures they are flagged as potential duplicates
– Interface design to promote profiling – Our thoughtful UX design ensures constant enrichment of profile data as day to day operation is conducted.

 

“BeatRoute App’s interface is refreshingly simple and easy to use. Underlying technology has helped us profile our retailers with high degree of accuracy. We have been able to optimize our service routes with clear business benefits” – Suhail Ghai – CIO, India Region, Pepsico

 

Would you like a demo of Customer Profiling capability of BeatRoute platform and its intelligence?
Let us know.

Author

varun singh