sales force automation

Top Sales Force Automation trends in FMCG Industry in 2019

We all know that distribution as a part of sales force automation is a critical lever for the success of the FMCG company. With e-commerce & modern trade channels democratizing distribution across FMCG brands, FMCG companies are betting on technology in sales operations to help gain a competitive advantage in the large traditional trade network of Distributors & Retailers. 

Here is a look at Top 4 Sales Force Automation Tech trends in FMCG Distribution in 2019

1.Know thy customer (Smart Customer Profiling)

It all starts with knowing your customers, doesn’t it? A deeper look at customer data of companies reveals a very different picture. For starters, companies had a difficult time establishing what their current coverage of retail stores is!

With this background, companies took a fresh approach to customer profiling their retail store network.

Machine learning-based de-duplication engines were deployed to sieve out potential duplicate stores and establish current coverage metrics. How these duplicates came into the network is an interesting topic altogether (Let’s leave it for the next blog).

Profiles of the retail stores were enhanced and enriched to determine their geo-locations.  Stores were profiled on multiple business parameters to provide a rich and accurate basis for differentiated service norms. This process is seamlessly and robustly supported by innovative technology. You may be interested in our case study of a multinational beverage company.

 

2.Maximize FaceTime to build strong Relationship (Route Optimisation)

This one has been the flavor of the season! The genesis of this has come from a pertinent question – Are my sales reps designed to spend more time with customers or on the road? This has made companies to relook at the beat plans of their sales reps, which were traditionally designed by heuristics. With significant improvement in road network data and robust models for Route Optimisation Algorithms, many companies have optimized their beat plans helping sales reps to maximize FaceTime in front of their customers making it another trend of sales force automation to look out for. There is a lot to learn from Perfetti’s experience in India.

 

3.AI assisted sales optimization at Point of Sales (Order Recommendation)

New stores, new products, sales rep attrition, complex schemes make it a perfect case for AI algorithms to assist sales reps in selling. Sales Reps no longer have to use heuristics to optimize between maximizing orders and minimizing returns. Instead, they have a friend (AI based algorithms) who can assist them to optimally sell to the store. These algorithms can use ever-increasing data streams to make their models more robust and statistically significant.

 

4.Brand visibility augmentation through Image Processing (VM)

Roughly translating an old saying from India, “What’s visible is what retails”. With so many products and challenger brands, visibility has at the point of sale has become the key to drive off-take. While it made complete sense theoretically, practically ensuring compliance with visual merchandising at POS has been a challenge.

 

Thanks to new and continuing advances in Image processing technology, ensuring compliance has become as simple as clicking a photo of merchandising inside the retail store. Technology has taken over to automatically grade these images and gives you a real-time report of merchandising at POS. This technology is however new and tech. products are still figuring out the best way to cancel environmental noise at the time of image capture.

Author

varun singh