Di dalam Saluran Purna Jual: Apa yang Perlu Diprioritaskan oleh Merek Pendukung Otomotif

For auto ancillary brands, the first sale isn’t the last opportunity — it’s the beginning of a long-term relationship that lives in the aftermarket channel. This is where parts are replaced, services are offered, and brand loyalty is either won or lost.

Here’s a deeper look at how aftermarket channels work in the auto ancillary world, and how to unlock their full potential with smart execution and workflows.

What Is the Aftermarket Channel in Auto Ancillary?

The aftermarket channel refers to the ecosystem of mechanics, garages, retailers, and service centers that deal with vehicle part replacements and services after the initial sale. This includes:

• Replacement parts
• Lubricants and additives
• Diagnostic tools
• Branded accessories

It’s not just about parts supply — it’s about maintaining presence and preference across thousands of decentralized purchase points.

Mengapa Ini Penting

• Consistent demand: As vehicles age, the need for maintenance and replacements grows.
• Brand loyalty is built here: Mechanics and service advisors influence final purchase decisions.
• High-margin opportunity: Spares, lubricants, and accessories often deliver better margins than OE business.

Common Challenges in the Auto Aftermarket

• Limited visibility into which garages are pushing your brand
• Inconsistent availability of parts in key clusters
• No structured loyalty mechanism for mechanics
• Price leakages or pushback due to unclear market schemes

Building an Efficient Aftermarket Playbook

1. Map the Mechanic Network

Don’t rely only on channel partner feedback. Build a database of key mechanics and garages across clusters. Regularly update it with visit history, product preferences, and engagement level.

2. Engage Consistently, Not Randomly

Use structured beat plans to ensure regular visits by field reps to target workshops and outlets. Auto-assign touchpoints based on influence level and past interactions.

3. Track Product Push & Pull

Enable field teams to log which products are being asked for vs. pushed. Capture mechanic feedback and keep a pulse on competitor activity.

4. Run Micro-Loyalty Campaigns

Deploy cluster-wise or product-specific loyalty initiatives for mechanics — without always waiting for large-scale scheme rollouts.

5. Ensure Scheme Visibility & Claim Transparency

Digitally communicate all running schemes to influencers and mechanics. Allow reps to capture proof of visibility, explain slab-based incentives, and track claim redemptions seamlessly.

6. Align Stock Availability with Demand

Use field feedback to signal secondary stock needs back to distributors. Set alerts when high-demand SKUs go missing in priority markets.

7. Run and Track Mechanic Meets to Maximize ROI

Mechanics are your most influential channel in the aftermarket — they recommend, they reinforce trust, and they drive repeat demand. Build mechanic engagement directly into your field workflows. Use structured processes to plan and execute garage-level community meetings. Field teams can:

• Schedule and log attendance at every mechanic meet
• Tag garages and mechanics based on influence, product knowledge, and loyalty tier
• Record interactions, questions, and brand feedback in real time
• Measure changes in order flow or product trials post-engagement

Tracking these interactions helps you understand what formats work, which talking points land, and which clusters are responding fastest. This is how you build influence that compounds over time.

Pikiran Akhir

In the auto ancillary aftermarket, growth depends not just on making parts available but on making your brand the preferred one.

Smart beat planning, loyalty structuring, and execution tracking can help you build a mechanic-first aftermarket strategy that’s measurable, repeatable, and revenue-generating.

Don’t overlook the power of community meetings — they’re your brand’s face-to-face with real influencers. Track these interactions like campaigns: where they happened, who attended, what was discussed, and what shifted in sales post-event. That’s your real ROI signal.

Want to build stronger mechanic relationships and track aftermarket execution better?

Pesan demo to see how our field execution tech can power your aftermarket dominance.