B2B Customer App for the Philippine Trade
Let retailers, distributors, dealers and influencers place orders, see schemes and stay connected through one self-serve B2B Customer App. The ordering habit already lives on their phones; this gives it structure the business can run on.
B2B Customer App for complex B2B network
Available on Android, iOS, WhatsApp, and Viber
Tailored access by role: retailers, distributors, influencers
⊢Trusted by Philippine brands like San Miguel and Unilab⊣
Plan
Onboard customers through your sales team or a self-serve flow
Bring retailers, distributors, dealers, and influencers onto the app via your field reps or a self-serve registration journey.
Configure SKUs, pricing, credit limits, schemes, and rewards
Set up your catalog, partner-specific pricing, credit policies, trade schemes, and loyalty rewards in one place.
Set order rules such as minimum quantities and dispatch preferences
Define minimum order quantities, dispatch windows, and other ordering rules so every order meets your operational standards.
Launch white-labeled B2B Customer App on Android and iOS under your brand
Roll out a fully branded native app on Android and iOS that reflects your identity across every partner touchpoint.
Use WhatsApp BOT or PWA to enable installation-free access
Give partners zero-install access via WhatsApp BOT or a Progressive Web App for instant reach across markets.
Customize the app interface to match your business needs
Personalize layouts, widgets, and workflows so the app aligns with how your business and partners operate.
Execute
Enable self-serve ordering via Order AI Agent
Let partners place orders independently with AI-powered recommendations that drive larger, smarter baskets.
Let your customers track order status and invoices
Give partners real-time visibility into order status, invoices, and their statement of account from the app.
Allow return requests synced with ERP or DMS
Let customers raise return requests that sync directly with your ERP or DMS for fast, transparent resolution.
Enable reward redemption from purchases or campaigns
Help partners redeem rewards earned from purchases or marketing campaigns directly within the app.
Send scheme and promo alerts via notifications
Push scheme and promotion alerts via in-app notifications so partners never miss a relevant offer.
Collect feedback, surveys, and resolve issues
Run surveys, gather feedback, and track issue resolution to keep partners engaged and supported.
Measure
Monitor customer adoption and app usage
Track how many partners are actively using the app, their engagement frequency, and adoption patterns over time.
Track scheme redemptions and campaign ROI
Measure scheme uptake and campaign return on investment to focus spend on the programs that actually move volume.
Provide sales teams with customer insights by territory
Give sales teams territory-level insights on customer behavior so they can prioritize the right accounts and conversations.
Track digital vs. rep-assisted B2B customer orders
Compare digital and rep-led orders to understand channel mix and tune your route-to-market accordingly.
Analyze brand engagement through content views and clicks
Measure how partners interact with brand widgets, content views, and clicks to refine in-app communication.
Identify inactive customers and trigger reactivation nudges automatically
Spot dormant users and auto-trigger reactivation nudges to bring partners back into active ordering.
Resources
Relevant resources
Self-serve ordering, customer engagement and eB2B for the Philippine trade.
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Give every Philippine customer a self-serve B2B app
See how BeatRoute's B2B Customer App can streamline your order-to-fulfilment cycle with a free demo tailored to your business.
Frequently Asked Questions
Who uses a b2b customer app?
Everyone on the demand side of your channel. Retailers topping up stock, distributors placing primary orders, dealers tracking schemes, and influencers earning points on verified recommendations.
Do customers need to install another app?
No. It runs on WhatsApp and Viber as well as Android and PWA, so a sari-sari owner orders from the same chat screen they already use every day.
What can a customer do without calling a rep?
Place and track orders, browse the catalog, see live schemes, check points and statements, and raise an issue. The rep's visit then goes to selling, not order-taking.
How does self-serve ordering change field operations?
Routine orders move to the app, so visit plans focus on coverage, merchandising and growth conversations. Order frequency rises because nobody waits for the next visit to restock.
Does the B2B customer app connect to our other systems?
Yes. Orders flow into the same platform as rep visits, distributor stock and schemes, and sync onward to your ERP. One customer record, whatever door the order came through.