BeatRoute’s Latest 6.4.3 Release Incorporates Video Inputs in Campaign Forms

Although the go-to method for gathering information from users, traditional forms often fall short when it comes to capturing nuanced feedback or capturing the ground reality. Video inputs bridge this gap by allowing sales teams to capture concerns or feedback in a more expressive manner. Whether it’s a customer sharing their product experience, providing feedback on a service, or lodging a complaint, video inputs empower sales reps to communicate with depth and clarity.

Enhancing Campaign Forms

With the addition of video format inputs in campaign forms, brands can now access a range of engagement and data collection possibilities. Imagine a campaign form where users can record a video detailing an issue with a product or something like B2B customer feedback for valuable context and insights.

Campaign forms can now support a variety of cases such as complaint registration, product feedback, fulfillment, site surveys, and more with video evidence. 

How It Works

Adding video inputs to campaign forms is simple and intuitive. Brand admins can easily incorporate this feature into their existing forms, enabling sales reps to upload videos directly in the form. The videos can be accessed by authorized personnel for review and analysis.

Summing Up

The 6.4.3 release of BeatRoute enhances campaign forms by adding video input capabilities, overcoming the limitations of text and image inputs. This feature allows sales reps/teams to record richer, more expressive feedback and to capture issues more definitively, enabling brands to gain deeper insights into what’s going on in the field. Applicable to complaint registrations, product feedback, site surveys, and more, the integration of video inputs is highly user-friendly. This advancement improves data quality and fosters more meaningful engagement between brands and their customers.