BeatRoute's TeleOrder AI Agent Takes Live Order From Retailer

FMCG SFA & DMS FOR AFRICA

FMCG software for sales and distribution teams in Africa

Field sales, distributor management and shelf audits on one platform, with AI that points every visit at your sales goals.

General Trade

with van sales to dukas and kiosks

General Trade with van sales to dukas and kiosks

Modern Trade

supermarkets and key accounts

Modern Trade supermarkets and key accounts

HoReCa & B2B

hotels, restaurants and bulk buyers

HoReCa & B2B hotels, restaurants and bulk buyers

Trusted by AAVA Brands, BUA Foods and Dangote Cement

Aava
Dangote
Kraft Heinz
Ajinomoto
Lactalis
Perfetti

WHAT FMCG SOFTWARE DOES

What is FMCG software?

FMCG software is the system a consumer goods brand uses to sell through its distributors and retailers. It covers the sales app reps use in the outlet. It also covers the distributor management system (DMS) for orders, stock and billing, and the audits that check the shelf.

BeatRoute runs field sales and FMCG distribution on one platform, across general trade (dukas, spazas, kiosks and open markets), modern trade and HoReCa.

What it runs for FMCG distributors and stockists

  • BeatRoute order for Mama Njeri Shop on the general trade price list, with a scheme on each line applied to the bill

    Order processing:

    The right price and scheme on every bill.

  • BeatRoute distributor stock by SKU, batch and expiry date, with a low-stock alert on one product

    Stock tracking:

    Stock by SKU, batch and expiry, with low-stock alerts. See our FMCG distribution software.

  • BeatRoute return order for a damaged product, tracked by its return ID from raised to approved to settled

    Returns and claims:

    Each one tracked by ID through to settlement.

  • BeatRoute account for Savanna Distributors showing the outstanding payment from Mama Njeri Shop and a payment received that clears one invoice

    Collections and credit:

    Each payment tied to the invoice it clears.

AAVA Brands in Nigeria grew store-level sellouts 25–30% on BeatRoute SFA and DMS.

CHOOSING A TOOL

Kinds of FMCG software and who each one suits

Kinds of FMCG software compared by what they do and who they suit
Kind of softwareWhat it doesWho it suits
Field sales app (SFA)Route and beat planning, outlet visits, order booking, van sales and targets.FMCG companies whose sales reps call on dukas, spazas and kiosks. See SFA software for FMCG.
Distributor management system (DMS)Distributor orders, billing, batch-wise stock, schemes and claims.Brands that sell through distributors and stockists and need secondary sales. See our FMCG DMS guide.
Retail execution and audit toolsShelf photos, planogram and share-of-shelf checks.Trade marketing teams running displays in supermarkets. See FMCG merchandising.
Retailer ordering appShops reorder from their phone between rep visits.Networks with more small outlets than reps can visit each week. See the retailer app guide.
Distributor billing and accounting softwareInvoices, stock and accounts for one distributor.A single distributor. The brand gets no view across its network, so BeatRoute syncs with it.
SFA and DMS on one platform (BeatRoute)All of the above on one record of outlets, orders and stock, with AI agents.Brands with field teams and distributors across general trade, modern trade and HoReCa. A small team with one distributor needs less.

How BeatRoute turns sales goals into outlet-level work

Set goals

Targets by channel, territory and team: sales per outlet, average order value and range sold.

  • Sales per outlet
  • Avg order value
  • Range sold
BeatRoute sales goals by channel, territory and team for an FMCG brand in Africa

Execute smarter

AI suggests the best next action and order at every outlet.

  • Visit agenda
  • AI order
  • Scheme nudges
BeatRoute guiding the highest-impact action and order at each duka, kiosk and supermarket

Gamify and incentivize

Incentives and leaderboards tied to each team's goals.

  • Goal-linked incentives
  • Leaderboards
BeatRoute scheme and incentive card for FMCG field teams

Solve problems and course correct

Managers see gaps while there is still time in the month to close them.

  • Copilot Q&A
  • Manager co-working
BeatRoute Copilot showing territory-level execution gaps to an FMCG sales manager

GET STARTED

See BeatRoute on your FMCG channels and distributors

A 45-minute working session on your channels, outlet goals and focus brands.

GOAL-DRIVEN AI

AI agents for FMCG field sales and distribution

BeatRoute AI recommended order basket for an outlet, with must-sell, focus and range SKUs ready to add

Order AI Agent

Builds each outlet's order around focus SKUs, must-sells and range.

BeatRoute route optimization drawing a rep's beat on the map as one path through the outlet stops

Route Optimization AI Agent

Plans territories and beats to cut travel time between outlets.

BeatRoute Scheduling AI Agent showing a manager the key account Kilimani Mart and Lakeside Hotel to visit with a rep this week

Scheduling AI Agent

Sends managers to the outlets and accounts where they need to step in.

BeatRoute visit agenda prepared for Mama Njeri Shop before the rep arrives: collect an order and collect payments

Customer Insights AI Agent

Prepares a visit agenda for every outlet before the rep walks in.

BeatRoute retail audit reading one shelf photo for planogram, on-shelf availability and share of shelf

VM Audit AI Agent

Checks planogram, on-shelf availability and share of shelf from one photo.

BeatRoute Copilot answering a manager's question about which SKUs are declining in the territory

BeatRoute Copilot

Answers questions in plain English and nudges each team toward its goals.

Set up the way your channels already work

BeatRoute set up for general trade, modern trade and HoReCa, each channel with its own visit and approval rules
  • Separate teams and visit rules by channel, region and category, with no duplicate outlets.

  • Customer-level pricing for distributors, sub-distributors and stockists.

  • New KPIs, focus products and incentive rules, set by an admin.

  • Different packs and approval steps for each channel.

  • Modules switched on or off as you add channels or countries.

Connect BeatRoute to your ERP and your distributors' accounting software

Products, prices and distributor records sync from your ERP. Orders, invoices and payments sync with distributors' own accounting software.

BeatRoute integrations with ERP, accounting and HR systems
  • Primary and secondary sales reconcile in one place.

  • Credit limits are set in BeatRoute or pulled from your ERP.

  • BeatRoute Matrix middleware connects new systems as you grow.

FAQ

Frequently Asked Questions

What should FMCG software do for a brand and its distributors?

It has to run the whole path from the brand to the outlet. On the distributor's side, that starts with order processing. Orders from reps, van sales and retailers arrive with the right price and scheme, and each one is checked against the credit limit. Stock is tracked by batch, with expiry dates, which cuts returns. Returns and claims are settled against the original invoice, and collections are matched to the invoices they clear. On the brand's side, managers see primary and secondary sales, stock and dues by distributor, territory and channel, live through the month. The platform also syncs with your ERP and with the accounting software distributors already run. BeatRoute does all of this on one platform, with the field sales app and the DMS sharing one record of outlets, orders and stock.

What is the difference between FMCG SFA and an FMCG sales app?

They are two parts of the same system. FMCG SFA (sales force automation) software is the platform that runs the field operation: territories, beat plans, targets, incentives and reports. The sales app is the part reps carry on their phone to visit dukas, spazas and supermarkets and take orders. See our guide to SFA software for FMCG.

Does the FMCG sales app work offline in Africa?

Yes. Reps record visits, orders and payments with no signal, and the app syncs when the phone reconnects.

Can one platform run FMCG sales in several African countries?

Yes. Local currencies, tax rules, distributor structures and territory hierarchies are configured per country, so a brand running Nigeria, Ghana and Kenya sees one consolidated view.

How long does it take to go live?

It depends on your teams, distributors and integrations. Most teams go live on BeatRoute SFA in 21 days. A demo is the quickest way to get an estimate for your setup.